These statistics detail the numbers and causes of significant performance incidents (severity ratings A, B and C) in communications networks and services provided by telecommunications operators and the effects these incidents have on services. The statistics are compiled based on incidents reported to Traficom by telecommunications operators and updated every six months.
Telecommunications operators report significant incidents in the performance of their networks and services to Traficom. In Traficom’s Regulation, performance incidents are rated depending on their severity, that is, the affected communications service, the size of geographical area and number of users affected by the incident.
The above graph presents the causes of the significant performance incidents (severity rating levels A, B and C) reported to Traficom by telecommunications operators. The causes are presented as percentages since one incident may have several causes.
In addition to the severity of incidents, Traficom monitors which communications services significant incidents affect the most. The graph above demonstrates the effects that significant incidents (severity ratings A, B and C) have on services. The effects on services are presented as percentages since one incident may affect multiple services.