Customer service response times of telecommunications operators
These statistics detail the response times for customer and advisory services provided by telecommunications operators in Finland. The data is collected from specific telecommunications operators four times a year. The statistics are produced by the Finnish Transport and Communications Agency Traficom.
The graph on the development of mobile operators' response times indicates the response times of mobile operators' telephone customer service as a quarterly time series. Traficom no longer publishes statistics on customer service response times of telecommunications operators.
Definitions
Traficom has required certain mobile, broadband and television operators to publish their customer service response times for consumers. However, there are no provisions on how to organise customer service or the maximum response times.
The file Telecommunications operators’ customer service response times indicates the telephone customer service response times of the telecommunications operators with a reporting obligation. The average response times are given in seconds and cover the previous quarter.
The file Telecommunications operators’ electronic customer service response times indicates the response times in telecommunications operators’ electronic service channels. The average response times are given in hours and cover the previous quarter.
FILES AVAILABLE FOR DOWNLOAD
Telecommunications operators’ customer service response times from 1 October to 31 December 2023
Telecommunications operators’ electronic customer service response times from 1 October to 31 December 2023